FAQS

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Sea SA car & passenger ferry Package Holidays
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FAQs

 

BEFORE MAKING MY BOOKING:

How much does it cost to go on the ferry?
Is the ferry cheaper than driving around the gulf?
How often do we travel?
How do I get to Wallaroo?
How do I get to Lucky Bay (near Cowell)?
Is secure parking available?
What is there to do on the Eyre Peninsula?
What is there to do on the Yorke Peninsula?
Can hire cars be taken across on the ferry?
 
How much does it cost to go on the ferry? 
Please visit the fares page for current prices. Please note that a driver is NOT included in the cost of taking a vehicle. There is a popular myth that taking the ferry is more expensive than driving around the Spencer Gulf. Most people only consider the fuel outlay associated with driving around and not the FULL cost. an analysis conducted for Sea SA by accounting firm and transport industry experts, Davidsons DE & M, revealed that fuel costs only account for 28% of the total outlay. Taking into account the full costs of driving around, such as wear and tear on the vehicle, insurance, depreciation on the vehicle value (not to mention the personal toll of accident risk and stress due to speeding fines, pot holes and driver fatigue), the picture is very different. Furthermore, booking online gives a discount.
 
Is the ferry cheaper than driving?
This is one of the most frequently asked questions. People tend to think about the costs on the hip pocket and not the tota costs in driving. Read More...
 
How often do we travel? 
We offer up to four services daily during peak periods. Please check our timetable for up to date travel information and our news section for any changes.
 
How do I get to Wallaroo? 
Travel by car from Adelaide on National Highway One to Port Wakefield, then follow highway B85 to Kadina, through to Wallaroo. Along the way you will see blue ferry signs directing you to the Sea SA terminal at Wallaroo.
 
How do I get to Lucky Bay (near Cowell)? 
From Port Lincoln or Whyalla, follow the Lincoln Highway and turn off for Lucky Bay. The Lucky Bay road is now fully sealed, making it safer and smoother than ever before.
 
Is secure parking available? 
Car parking is available at both terminals, however is NOT secure and the company does not take responsibility for the cars of passengers left at the terminal. Parking at the terminal in Wallaroo is free; however it is limited in busy periods. Parking at the terminal in Lucky Bay is also free, please talk to the friendly staff at Lucky Bay as to where to leave your vehicle.
 
What's there to do on the Eyre Peninsula? 
The Eyre Peninsula offers a range of exciting things to see and do. Please visit southaustralia.com for more information.
 
What's there to do on the Yorke Peninsula?  
The Yorke Peninsula offers a range of exciting things to see and do. Please visit southaustralia.com for more information.
 
Can Hire cars be taken across on the ferry?   
Budget rent-a-car Port Lincoln (08 8684 3668) & Adelaide Airport (08 8418 7300) have agreements in place so that hire cars can be taken safely across on the ferry. Please check your terms and conditions of car hire for more information.
 
 

MAKING YOUR RESERVATION:

Is payment required upon booking?
Do I have to take my car?
Is the driver fare included in the cost of the vehicle fare?
What is the age can an unaccompanied child travel alone on the ferry?
Do I need to pre-book? if so how far in advance?
Can I take my pet on the ferry?
Is there a frequent traveller program?
What are the rules for taking luggage on the ferry?
What are the rules for dangerous goods?
 
Is payment required upon booking?  
All reservations made online receive a discount require payment by visa or mastercard at the time of booking. Bookings made by the reservation office are only confirmed once payment has been made. EFTPOS is available at both terminals and cash is also accepted. Cheques are not and will not be accepted as form of payment. Online bookings close 3 hours prior to the scheduled departure time if booking for same day travel. Reservations using a credit or voucher MUST be called through to the reservations office as voucher payments are not accepted online.
 
Do I have to take my car?   
No, walk on passengers are bicylce are welcome, however transfers to and from the ferry are to be made by the passenger and is not the responsibility of Sea SA.
 
Is the driver included in the cost of the fare?
No, the driver is not included and needs to be added to the booking when making a reservation.
 
At what age can children travel unaccompanied on the ferry?  
Children under the age of 15 are not permitted to travel without the care of an adult.
 
Do I need to pre-book? If so how far in advance? 
Yes we definately advise to pre-book to avoid disappointment. Booking online will give you a discount however making bookings on the day of travel can not be made online and receive a discount. Peak times are generally during easter and school holiday periods, public holidays, long weekends and the christmas/new year (from 26th December through to the 8th of January). Please check the timetable for any additional services during these times.
 
Can i take my pet on the ferry? 
Yes, pets are welcome, but for health and safety reasons cannot enter the accommodation/cafe area. Limited undercover seating is available outside of the accommodation area if you wish to take your pet out of the car alternatively pets can stay in the vehicle during the sailing. A crew member will be required to accompany you to check on your pet during sailing.
 
Is there a frequent traveller program? 
Not Currently but watch this space.
 
What are the rules about carrying luggage on the ferry? 
To comply with insurance and passenger safety requirements, all freight and other items must be transported in a registered vehicle. Standard passenger hand luggage is permissible and is limited to 1 piece ONLY, this DOES NOT include large suitcases, boxes, eskies, swags, surfboards etc which will be charged at $60 per item. (Please call reservations on 08 8823 0777 for any clarification). All hand luggage must be carried at the passenger's own risk and must be kept with the passenger at all times. Transportation of unaccompanied items/freight is not permissible unless transported within a vehicle.
 
What are the rules for carrying dangerous goods? 
Dangerous goods vehicles will not be carried on board the vessel. Refrigerated containers will not be allowed to be operational at sea. No dangerous goods of any kind will be carried on board unless in an approved container and secured in your vehicle.
 

CHECK IN:

 
What time do I need to check in prior to departure?
Am I required to bring any travel documentation?
Do I have to check in?
 
What time do I need to check in prior to departure?
You are required to arrive at the terminal at least 30 minutes prior to departure.
 
Am I required to bring any travel documentation?
Bringing your printed confirmation is helpful but not necessary. Having your booking number with you on arrival is also preferred. Check in using your surname is fine however photo I.D will be required.
 
Do I have to check in?
Yes, all vehicles and passengers including walk on's are required to check in and receive their boarding pass for entry on the vessel.
 

THE JOURNEY:

 
How long is the sailing?
Do I have access to my car during sailing?
Do you have facilities for wheelcharies or passengers who are mobility impaired?
Is food available on board the vessel?
What facilities are available on board?
Do you have internet access?
 
How long is the sailing?
The sailing takes just over 2 hours each way.
 
Do I have acces to my car during sailing?
It is safer if you do not, however if you need to, please ask one of our friendly crew who will be happy to assist you.
 
Do you have facilities for wheelchairs or passengers who are mobility impaired?
Our passenger boarding ramp is wheelchair accessible and there is also a restroom on board. A lift is also available on board which a crew member will need to assist you with. Please ensure you make us aware of your requirements upon booking or when you check in.
 
Is food available on board the vessel?
A variety of hot & cold food and drink is availble for purchase at our on board cafe.
 
What facilities are available on board?
Built to latest world standards our vessel's on-board features include; an air-conditioned hospitality lounge, cafe, movie theatre, kids play zone*, wireless internet access, outdoor observation deck, disabled access and bathroom facilities.*Children's toys  are not available for hygene and saftey reasons. Please feel free to bring your own toys for your children to play with in the children's play area.
 
Do you offer internet acces?
Wireless internet access is available at a charge. Vouchers can be purchased from the onboard cafe.