Booking Terms & Conditions

BOOKING TERMS & CONDITIONS

General
At the time of publishing, all ferry timetables, fares, accommodation and tour information were correct. However, these can be subject to alteration, sometimes without notice. All services and reservations provided are subject to the conditions of the principal providers and no responsibility is accepted by Sea SA / Sea SA Getaways for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions. Refunds may not be available for unused services. Travel insurance is highly recommended.

Booking and Payment

To confirm a reservation full payment must be made at the time of booking. Sea SA accepts Mastercard, Visa or Bartercard. Payment by credit card incurs a 1.5% surcharge. Alternatively, a direct electronic transfer of funds can be arranged. Cheques are not accepted.

Special offers are available only by telephone booking directly with Sea SA and advance payment made at least 24 hours prior to the scheduled departure time. Conditions apply (refer 'Fares' section of this website).

Refunds & Cancellations Policy

Our fares are non-refundable;
Changes and cancellations will be permitted if requested prior to your scheduled departure time. No administration charges apply **.

** Your new fare will be at least the price of the original fare and may be more in the event that fare rises occur. You must pay this fare difference when you re-schedule your booking.

Changes and cancellations can only be made via the booking office. Office hours are :
9.00am – 5.00pm Monday to Friday until 23 October 2009. The office will then close due to the temporary closure of all Sea SA operations until mid-2010.
For further information email - admin@seasa.com.au or write to - PO Box 455, Wallaroo, 5556.
When cancelling a booking, any balance will be held in credit to be used within 12 months from date of purchase. All future bookings utilising such credit, can only be made via the booking office and at the applicable fare levels

If you do not travel and do not notify us prior to the scheduled departure time, you will forfeit the fare paid.

This policy is subjet to the provisions of the Trade Practices Act 1974 (as amended).

Travel Insurance

Holiday plans can be disrupted and cancellation fees can be expensive.
Travel insurance is inexpensive and highly recommended. Your Sea SA or Sea SA Getaways Customer Service Representative can advise you and provide adequate cover. Please think carefully about insurance.

Click here for more information and select the Red ‘Australian' policy section.

Conditions of Ferry Passage

Check-in time for all ferry services is to be a minimum of 20 minutes prior to scheduled departure, to allow for ticketing and safe loading in a timely manner.
Sea SA reserves the right to refuse boarding for passengers and vehicles who fail to check-in at the required time.
The length and height dimensions of your vehicle must be provided at time of booking. At time of check-in, should the length and height exceed that which was originally booked, a further charge will be made according to the specifications. Should there not be room Sea SA reserves the right to postpone boarding until the next available ferry.
Drivers must accept direction by Sea SA crew at all times during loading and unloading.
Smoking is prohibited on the ferry at all times.
Children under the age of 14 may not travel alone unless accompanied by an adult.
Travel may only be permitted for a person or persons whose name(s) appear on the Sea SA manifests. Travel arrangements may only be transferred to another person(s) with the knowledge and authority of Sea SA, by prior arrangement to travel.
To comply with insurance and passenger safety requirements, all freight and other items must be transported in a registered vehicle. Standard passenger hand luggage which does not exceed the size and weight manageable by one person is permissable, but must be carried at the passenger's own risk and must be kept with the passenger at all times. Transportation of larger freight is not permissable unless transported within a vehicle.

Conditions of Travel & Booking

Travel must be completed within 12 months of payment. These conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and any Australian State.
Sea SA reserves the right to cancel, vary this service in any way, or substitute any ferry or other means of transport without incurring any liability.
Fares, timetables and routes are subject to alteration, without prior notice, at the discretion of Sea SA.
Sea SA shall not be liable for any loss or damage which may arise in the event of cancellation of this service or the abandonment of the service during the course thereof (should the Company or any of its servants or agents decide that such abandonment is necessary) or of any deviation or delay in any service arising from any cause whatsoever. In any such event Sea SA will not be liable in any way for consequential damage including, but not limited to, the cost of accommodation or for any alternative means of travel which may arise and any additional expense so arising shall be the liability of the passenger.
Sea SA accepts no responsibility for loss of, or damage to, any vehicle being carried for the passenger, or luggage, or for consequential damages arising there-from whether sustained during off-loading or transportation, and whether arising from negligence, malfunction of the vessel or other cause, except to the extent that the exclusion of such liability is prohibited by law.
Sea SA accepts no responsibility for any injury and/or death of a passenger travelling on this service whether caused by negligence, malfunction to the vessel or other cause except to the extent that exclusion of such liability is prohibited by law.

Notice to Passengers

This notice is also displayed at both ferry terminals.

SEA SA PTY LTD (“the carrier”)

CONDITIONS OF CARRIAGE – PASSENGERS, VEHICLES and GOODS

The ticket is issued and carriage service provided on the terms of carriage which include the terms contained on manually issued tickets, on the carrier's web site and such notices displayed prior to boarding the carrier (“the terms and conditions”).
The ticket constitutes acceptance by the passenger of and agreement to be bound by the terms and conditions and the passenger acknowledges that in the event that the purchaser of the ticket is not the passenger, the purchaser was acting as the agent of the passenger in its purchase.
No agent of the carrier is liable for the inaccuracy of any information concerning the carrier, its services or pricing.
The carrier is not a common carrier and may refuse to carry any person, vehicle or goods without giving reasons.
Loading restrictions, industrial disputes, unsuitable weather and other operations restrictions may necessitate cancellation or delay in transport or carrier service. The carrier also reserves the right to cancel or vary any scheduled transport for other reasons.
Passengers must comply with all laws and regulations and with the instruction of the carrier and its representatives.
If, in the opinion of a representative of the carrier, the passenger is in breach of these terms or under the influence of drugs or alcohol or it is necessary for the safety or comfort of other passengers or for the protection of property, the passenger may be denied boarding the carrier or be required to leave the carrier or other means of transport, and may if necessary be physically removed or restrained.
The carrier, its servants and agents shall not be liable for loss, damage, delay or for consequential or other of any kind arising directly or indirectly from negligence or omission or some other cause in connection with the provision or non-provision of any carrier service (including but not limited to the embarking and disembarking of the carrier).
Any condition or warranty which would otherwise be implied is hereby excluded provided that where legislation implies into this agreement any condition or warranty and avoids or prohibits the exclusion or modification of the application of or exercise of liability under such condition or warranty the condition or warranty shall be deemed to be included. The liability of the carrier for the breach of such condition or warranty shall be limited.
To comply with insurance and passenger safety requirements, all freight and other items must be transported in a registered vehicle. Standard passenger hand-luggage which does not exceed the size and weight manageable by one person is permissible, but is carried at the passenger's own risk. Transportation of larger freight is not permissible unless transported within a vehicle.

SeaSA reserves the right to alter times and/or fares without prior notice.